Service Level Agreements

SLAs are one of the best ideas to come from the IT services industry. Unlike a standard maintenance contract based upon engineering hours, an SLA is all about maintaining an agreed level of ICT service in line with your business requirements. This is achieved by continuously monitoring the effectiveness of the maintenance procedures and the reliability of the IT infrastructure itself. By pursuing a regular cycle of monitoring and reporting against Service level achievements we are able to respond quickly and instigate actions that will eradicate poor service performance. In addition, as part of the SLA we will coordinate our efforts with all other third party suppliers (e.g. Broadband carrier) who contribute to the overall service.

SLAs have ALL the features of our Proactive Maintenance contracts including your own lead engineer and account coordinator.

The benefit? It’s a win-win situation for both parties. Because customers want uninterrupted service, consistent performance, security and good support, it is in the engineer's interest to be as effective and efficient as possible. The customer gets a high level of service while the engineer spends less time on call-outs and problem fixing.

Our responsibility, in a nutshell, is you. We take responsibility for ensuring that your computers work like any other utility in a manner that will allow you to do your job and focus on your business.

To discuss your needs further ring 0845 2575853 or email for a quote