Proactive Support

Through a combination of on-site visits and remote support we ensure that your ICT infrastructure is kept in tip-top condition, running efficiently and effectively. This allows us to anticipate problems and fix them before they cause downtime or worse. This is the foundation of our “proactive maintenance contracts” for mission critical systems.

By understanding the risks, complexities and changing technologies involved in network management, Combination IT Solutions has developed a proven approach to network service delivery that will reduce operating costs, improve service levels and enable deployment of new business applications. Our experience in the design, build and operation of business-critical IT infrastructures enables us to deliver the services you need and align them to your business.

Typical activities on a scheduled maintenance routine may include:

• Carrying out essential maintenance procedures

• Ensuring the system is optimised for performance

• Monitoring memory usage and disk space

• Checking that anti-virus/security software is up-to-date and scans are working properly

• Ensuing service packs and software patches are up-to-date

• Checking that backup routines are functioning correctly

• Advising about Data Protection compliance

Our engineers are also available to provide expert advice and support to staff and will happily deal with those issues that prevent them from making best use of facilities.

The proactive model represents a major cost saving by reducing ad hoc capital costs and maximising service levels.

Stabilising and predicting costs over the financial year can help you with your budgets and cash-flow.